Hopefully you should never need to return a product to PenTrim. However if you do receive a wrap which does not meet your expectations then we want to do what we can to help.
If you are not completely satisifed with your purchase, simply return the item to us in its original condition within 7 days of receipt. The returned items should be unusued and must be returned in original packaging with all enclosed documentation. You cannot return an opened product. We will issue a full refund on receipt excluding the original delivery charge. Alteratively, if preferred, we will exchange the item.
PenTrim does not offer an order cancellation policy. In light of this we will consider each request on an individual basis initiated by the customer making contact by using the Contact page to describe the reason for the order cancellation inquiry.
- Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- PenTrim does not offer an order cancellation policy.